Last updated: October 23, 2026
We want every order to be right. If it isn't, here's how we'll help.
30-day returns
Most items can be returned within 30 days of delivery, provided they're unused, in their original packaging and include all parts and paperwork.
Non-returnable items
- Gift cards, eGift cards and memberships
- Opened skin care, supplements and personal care products
- Opened oral care products, such as mouth tape and retainer accessories
- Used pet beds, toys, collars, leashes and grooming tools
Damaged, faulty or wrong items
Contact us within 7 days of delivery with your order number and a photo. We'll replace the item or issue a full refund, including original shipping, and we'll pay for the return.
How to start a return
- Email info@marketvisionshop.com or call +1 812-951-1555 with your order number (it begins with MVS-) and the items you'd like to return.
- We'll reply within one business day with a return authorization and the return address.
- Pack the items securely and send them using a tracked service.
Return shipping costs
If you're returning an item because you changed your mind, you're responsible for return shipping and the original shipping charge isn't refunded.
Refunds
We inspect returns within 3 business days of receipt and refund your original payment method. Your bank may take 5 to 10 business days to process the refund. Refunds reflect any promo code discount, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
Prefer a different item? Let us know when you start your return and we'll arrange an exchange.
Need help?
Call +1 812-951-1555, email info@marketvisionshop.com or use our contact form.